Terms of service

This website is operated by Spiders Enterprises Pte Limited. Throughout the site, the terms “we”, “us” and “our” refer to Spiders Enterprises Pte Limited trading as Webshops Fiji. Spiders Enterprises Pte Limited trading as Webshops Fiji offers this website, including all information, tools and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. “You” and “your” refer to the user or viewer of our website.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including additional terms, conditions and policies referenced here. These Terms apply to all users of the site, including browsers, vendors, customers, merchants and contributors of content.

By accessing or using any part of the site, you agree to these Terms of Service and our Refund Policy. If you do not agree, you may not access the website or use its services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Your use of this website and any dispute arising from it are subject to the laws of Fiji. New features or tools added to the store are also subject to these Terms. We may update, change or replace any part of these Terms by posting changes here. It is your responsibility to check this page periodically. Continued use of the website after changes are posted constitutes acceptance of those changes.

1. While Webshops Fiji has endeavoured to keep information on this website free from error, we do not warrant its accuracy, adequacy or completeness. To the extent permitted by law, we are not responsible or liable for errors or omissions. We may change website information at any time without notice.
2. Placing an order through the website is an offer to purchase products under these Terms. We may accept your order by processing payment and shipping the product, or decline all or part of it for any reason.
3. You must be 18 or older to purchase. If you are under 18, you must have a parent or guardian’s consent.
4. If purchasing for a company, association, partnership or other entity, you must be authorised to accept these Terms, make the purchase and use the entity’s payment card. References to “you” include that entity.
5. By purchasing, you warrant that you meet the conditions above.
6. You must provide all information required by the checkout form, or we may be unable to process your order.

1. The price payable is the price displayed when your order is submitted. All pricing is in Fiji Dollars (FJD) and includes VAT.
2. Products, prices and VAT are subject to change without notice.
3. Your total payment includes the product cost, applicable taxes and applicable shipping charges.

1. We will endeavour to deliver in-stock items within one week and pre-order items within two to eight weeks. Availability is shown on the website. You may not cancel a pre-order until 90 days have passed from the order date, as stated in our Refund Policy.
2. Delivery periods are estimates. We are not liable for loss, expense or damage caused by delays, including export clearance, import clearance, shipment transit, poor weather, short-landed cargo or unsolicited supplier delays.
3. After the first unsuccessful delivery attempt, you will be charged any additional redelivery cost. Provide a correct, detailed address to avoid this charge.
4. If you provide an incorrect delivery address, you must pay additional charges to deliver to the correct destination.
5. Title to and responsibility for each product pass to you when the product has been paid for and delivered.
6. If you believe incorrect products were delivered, contact us within seven days and give us a reasonable opportunity to investigate, including access to relevant documents.
7. You are not entitled to receive international tracking numbers from us.

1. If you discover a defect in a product, you may return it in the same condition within seven days of delivery for replacement. If a replacement is unavailable, we may provide a refund at our discretion. We will email you the replacement status.
2. Replacement or refund does not cover normal wear and tear, or damage caused by misuse, abuse, liquid, rodents, improper use or commercial use.
3. Items for a claim must be sent to Webshops Fiji, 28 Queens Road, Nadi, Fiji.
4. Refunds require meeting the Refund Policy conditions and completing the refund form. Refunds take 10–15 working days. Working days exclude Saturdays, Sundays and public holidays.
5. Apple-product refunds may take longer. The supplier issues the refund after accepting the return, and we may need another two to five working days to complete your request.
6. Refunds are made to the nominated account in your form. You are responsible for correct account details. If they are incorrect, you must liaise with the corresponding bank to retrieve the funds.
7. We will make the refund by the fifteenth working day. We are not responsible for a bank’s processing time after that payment is made.

To change or cancel an order, email spider@spiderwebsfiji.com Monday to Friday. Orders cannot be changed or cancelled more than 12 hours after confirmation.

1. We do not offer a warranty. A faulty item must be returned within seven days after delivery for replacement, as described in clause 4.1.
2. If you send an item for repair, all costs must be paid by you. We are not liable for repair costs.

You are responsible for all activity connected with your access to the website. Fraudulent, abusive or illegal activity may result in termination of access. You may not post or transmit communications or solicitations designed or intended to obtain personal data from any website user.