Refund policy

• If the item received is damaged or not functioning as stated.
• If the item is a preorder item and has not been delivered within 90 days without updates.

• The item is delayed beyond the control of Webshops Fiji, including flight, clearance or export delays, detainment, and other factors not caused by the company.
• The product was damaged by the customer.

Once a customer is eligible for a refund under this policy, the customer must complete the refund form when prompted by the company's customer service representatives.

The form is available at webshopsfiji.com/refund-form and may only be completed after the customer meets the conditions of this policy.

After the form is completed, the refund is made in full to the payment method advised by the customer. This process takes 10–15 working days.

The company is not responsible for incorrect or insufficient details that result in funds being reimbursed to a third party. The customer is responsible for ensuring the details are correct. Once a refund is made to the details provided, the company is no longer obligated to fulfil the order, reissue the refund to another payment method, or arrange a reverse transaction. The customer must deal with the third party to retrieve those funds.